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GETTING STARTED

1. Domain Name Activation

Registration
If you choose a new domain name, we will handle the registration process for you, setup the dns, etc.

Transfer
If you choose to host an existing domain name you must update the name servers for your domain with your current registrar. Our nameservers are :
ns1.asiawebsolutions.net : 216.66.18.156
ns2.asiawebsolutions.net : 216.66.18.157
There is no charge for transferring in an existing domain. If you would like us to handle the transfer for you please send the url of the company you purchased the domain name from and any login information we may need to access your account there.

2. Account Administration

Accessing Your Control Panel
You may access your online control panel in the following ways:
- http://your-domain.com/cpanel/
- https://asiawebsolutions.com:2083 your username and password
If your domain name is not active yet, then you must use your IP address to login.

Changing Your Password
One of the first things that you may want to do is change your password to something that is easier to remember. Enter your control panel using the username and password that was e-mailed to you, and click on the "Change Password" icon. When changing your password, remember the following :

1. Your password can only be 8 characters long.
2. Changing your password here also changes the MySQL password for the "admin" or "root" user of your site.

Publishing Your Site
One of the most important steps in setting up your account is publishing your site to the Internet. There are many programs that will allow you to upload your web files, some of which are discussed in detail in later sections of this manual. Here are a few examples of programs that are compatible with our service :

Microsoft Frontpage 97, 98, 2000, 2002
Netscape Composer
Macromedia Dreamweaver
Adobe GoLive

Just about any type of FTP client will work, a few examples are :

WS_FTP - CuteFTP - Bulletproof FTP - DOS - Fetch

NOTE: When uploading your files, be sure to name your home page index.html, as this is how our system will recognize it.

Setting Up Your E-Mail Accounts
Enter your control panel and click on the "Mail Manager" icon. Once inside of the Mail Manager, click on "Add / Remove Accounts". You will see that an E-Mail account has been created for you out of your username (username@your_domain.com) To add a new E-Mail account, click on "Add Account", and enter the username and password of your choice. If you want the account to be webmaster@your_domain.com , then you would enter "webmaster" and just about any combination of letters and numbers that you'd like as your password.

NOTE: You will not be able to receive E-Mail until your domain name is active. If you cannot view your website on the internet using the domain name, then you most likely will not be able to receive any E-Mail.

3. Requesting Support

eMail Support
eMail support is available 24 hours per day, 7 days per week. If you need assistance with any technical matter, please contact : support or visit our Support Pages here.
For billing inquiries : login in your client area and modify contact informations,view invoices or pay your bills or write a email to accounting

Chat Support
Chat support is available on a limited basis. Most requests can be handled sufficiently through eMail or via the trouble ticket system, but in rare cases when a problem does not get solved within a reasonable amount of time, or in the case of an emergency, you may request to be contacted by way of the AOL Instant Messenger or MSN Messenger program or please press the Customer Live Support on the top right of the page.

Support Policy
Our customers are our life-line. If you're not happy, we're not happy. We will attempt to assist you with any problem that you may have, but the following are advanced topics that we do not provide more than basic technical support for :
* Any third-party script or software
* Programming with PHP, Perl/CGI, Java, etc.
* Database administration (MySQL)
* Cron Jobs

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