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E-MAIL
1. Setup &
Configuration
The "Default"
Account
When a new hosting account is created, a
default e-mail address is installed. To
start with, all e-mail addressed to anything@yourdomain.com
will be forwarded to this box. You may change
this at any time via your online Control
Panel. You can even have the default box
forward all of it's mail to any other box
inside or outside of your domain.
Creating An E-Mail
Account
You can create a new e-mail account by entering
your Control Panel, and choosing "Add/Remove
Accounts". Then enter the desired username
and password, and click "create".
The new account will be setup as new_user@yourdomain.com
Setting Up eMail
Forwarders
You can create e-mail forwarders by entering
your Control Panel, choosing "Forwarders",
then "Add Forwarder". Enter the
username of the account that you want to
forward mail for, followed by the full e-mail
address that you want it to forward to.
If you need one account to forward to multiple
addresses, then you need to create the entries
separately. Example :
If you@yourdomain.com needs to forward to
you@yahoo.com and you@msn.com , then you
need to add a forwarder for you@yahoo.com
, and a separate forwarder for you@msn.com
.
Setting Up Auto-Responders
Enter your Control Panel, choose "Auto-Responders",
then "Add AutoResponder". Enter
the e-mail address that you want the auto-responder
for, the address that you would like the
auto-responder to come from, the subject
and the body of the message.
Setting Up Your
E-Mail Client
Outlook Express :
Login to your Control Panel, choose "Add/Remove
Accounts", and a listing of your e-mail
addresses will be displayed. To the right
hand side of the e-mail address that you
want to setup, choose the "Outlook
(Express) AutoConfig" option. You will
receive a warning, and click "ok"
to proceed. Done.
Manual Configuration :
Open Outlook Express, and go to the "Tools"
menu. From this menu, choose "Accounts".
When you see the listing of e-mail accounts,
choose "Add => Mail". In the
"Display Name" field, enter what
you want your recipient to see when you
send them an e-mail. Then choose "I
already have an e-mail address that I'd
like to use.", and enter your e-mail
address in the box. Your incoming mail server
is a "POP3" server. Your "Incoming
mail (POP3, IMAP or HTTP) server:"
is mail.yourdomain.com. The "Outgoing
mail (SMTP) server:" is mail.yourdomain.com.
The "Account name:" is you@yourdomain.com.
The "Password" is the password
that you chose when creating the E-Mail
account (for the default account, account
name and password would be your main accounts
login name and password). Be sure to enable
SMTP authentication by checking the box
under the heading "My server requires
authentication". Under "settings"
choose "Use same settings as my incoming
mail server".
More E-Mail clients will be added soon...
2. Common Problems
Setting Up Netscape
Messenger
Currently Netscape Messenger does not support
the full usernames required.
Netscape Mail Fix:
Pop and IMAP
If your user name (not to be confused with
your email address) contains @,
you must add the following line to your
prefs.js file before Mail will work
properly.
user_pref (mail.allow_at_sign_in_user_name,
true);
(there should be quotes in front of mail
and after name before the comma..
can't write that in here though.)
For Netscape 4.73 or lower (I would assume)
Go to Program Files, Netscape, Users, Then
under the user name you will find
prefs.js edit the file with Notepad.
For Netscape 6 and above.
Make sure you can view hidden folders and
files in Explore.
Go to Documents & Settings, Your windows
user name, Application Data,
Mozilla, Users50, Then your netscape user
name, then there is one folder
under that (name varies), prefs.js is under
this folder. Edit with Notepad.
Unable To Send E-Mail
The first thing that you need to find out
when you are unable to send e-mail is whether
or not your ISP allows outgoing smtp. Many
ISP's including, but not limited to EarthLink/MindSpring
, MSN
, and most any free ISP, such as NetZero
or BlueLight have instituted what is called
"Port 25 Blocking". This is when
access to port 25, the port used for outgoing
e-mail is blocked intentionally to prevent
spamming.
Lost E-Mail Password
If you've lost your e-mail password, it
can be reset from within the Control Panel.
3. Spam Blocker
Setting Up An E-Mail
Filter
Enter your Control Panel, choose "Blockers",
then "Add Filter". You can setup
e-mail filters based upon the messages subject,
body, or the e-mail address it was sent
from.
4. Mailing Lists
Setup & Configuration
To setup a new mailing list, enter your
Control Panel, choose "Mailing Lists",
then "Add List". To configure
your lists, go to the main "Mailing
List" menu, and on the right hand side
of the list name, choose "edit",
then enter your "List Administrative
Password".
Common Problems
Lost Administrative Password :
The "List Administrative Password"
is encrypted, so there is no way (even for
us) to retrieve it if you lose it. You'll
need to contact our
support and ask that your password be
reset.
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